Privacy Policy

Last updated: December 06, 2025

Introduction

At Araba, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect the personal information you provide when using our wheelchair services in the Holy Places.

Information We Collect

Personal Information:

  • Full name and phone number
  • Email address (optional)
  • Payment information (protected and encrypted)
  • Service preferences and special needs

Usage Information:

  • Location data during service
  • Trip and booking history
  • Ratings and feedback
  • Customer support communications

How We Use Your Information

  • Provide wheelchair services in the Holy Places
  • Coordinate bookings and match customers with service providers
  • Process payments securely
  • Improve service quality and app development
  • Provide technical support and customer service
  • Send important service-related notifications

Information Sharing

We do not sell or rent your personal information. We share your data only in the following cases:

  • With certified service providers to fulfill your request
  • With secure payment processors to confirm transactions
  • When legally required or by order of competent authorities
  • To protect our rights or user safety

Data Protection

We implement the highest security standards to protect your information:

  • Data encryption during transmission and storage
  • Secure and protected servers
  • Limited access to authorized personnel only
  • Regular security audits
  • Compliance with Saudi data protection standards

Your Rights

You have the right to:

  • Access and modify your personal data
  • Delete your account and data
  • Restrict processing of your information
  • Object to the use of your data
  • Transfer your data to another service

Data Retention

We retain your information as long as your account is active or as needed to provide services. Unnecessary data is deleted according to legal retention policies.

Children's Use

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent.

Policy Updates

We may update this policy from time to time. We will notify you of any significant changes through the app or email.

Contact Us

If you have any questions about this privacy policy, you can contact us:

  • Email: privacy@araba.sa
  • Phone: +966 11 123 4567
  • Address: Mecca, Kingdom of Saudi Arabia